Lead Personal Trainer & Client Success Specialist (Full-Time)

STRINGSSG PTE. LTD.


Date: 17 hours ago
Area: Singapore, Singapore
Salary: SGD 2,200 - SGD 5,500 per month
Contract type: Full time

StringsSG is on a mission to deliver high-quality, mobile personal training across Singapore — at client homes, condo gyms, and outdoor spaces. We're not a gym. We bring fitness to the client.

We’re looking for a high-performing Personal Trainer who can lead both training and client success . As the first full-time trainer on our growing team, you’ll not only deliver top-tier coaching, but also manage new leads, schedule trial sessions, and convert them into loyal, paying clients .

This is a unique opportunity for a certified trainer who wants to go beyond just coaching — and grow with a tech startup that puts client experience first.


Key Responsibilities

️‍ ️ Personal Training & Coaching

  • Deliver 1-on-1 personal training at homes, condo gyms, or outdoor locations
  • Customize fitness programs based on client goals and fitness level
  • Motivate, track progress, and ensure safe, effective workouts
    • Deliver engaging trial sessions that demonstrate value and build trust

Lead Handling & Client Conversion

  • Serve as the first point of contact for new personal training leads assigned by the company
  • Coordinate and schedule trial sessions within 2–3 days of lead assignment
  • Follow up with trial clients to answer questions, handle objections, and convert them into paid packages
    • Track lead status and conversion performance using CRM or reporting tools

Growth & Brand Support

  • Upsell renewals and higher-tier packages
  • Collect client testimonials and feedback
  • Create basic fitness content (photos, tips, IG Reels)
  • Represent StringsSG at roadshows, demos, or pop-up events
    • Support the onboarding of new trainers in future


Compensation & Career Path

Base Salary:
  • $2,200–$2,600/month (based on experience and certification)
Per-Session Commission:
  • Additional commission for each completed session, with higher payouts for exceeding daily benchmarks
Package Sales Commission:
  • Commission-based earnings on new package sign-ups and renewals
Retention Bonus:
  • Monthly performance bonus based on client satisfaction and renewal rate
Monthly Earning Potential:
  • Up to $5,500/month (including base salary, sessions, commissions, and bonuses)
Career Path:
  • Lead Trainer Senior Trainer Mentor Coach Regional Fitness Lead
  • Long-term potential for equity (for early team members)


Requirements

  • Personal Training Certification (ACE, NASM, NCSF, etc.)
  • CPR/AED certification (or willing to get one)
  • 1 year of experience as a certified personal trainer
    • Actively coached clients (not just certified)
    • Delivered at least 100+ sessions (home, gym, or freelance)
  • Experience in customizing fitness programs for diverse clients (weight loss, strength, mobility, etc.)
  • Familiar with trial sessions , goal setting , and progress tracking
  • Excellent communication and follow-up skills
  • Confident handling trial leads and upselling packages
    • Willing to travel islandwide for sessions

Preferred / Ideal

  • 2+ years experience including:
    Freelance PT work or gym-based personal training
    Some exposure to client sales, rebooking, or upselling packages
  • Track record of client retention or referrals
  • Comfortable with basic digital tools: CRM apps, booking platforms, or Excel
    • Experience creating social content (e.g. IG reels, workout tips) a strong plus

Work Environment

  • Training takes place across Singapore — in condo gyms, client homes, ActiveSG gyms, Gym pods or parks
  • Admin, follow-ups, and scheduling can be handled remotely or during off-peak hours

Company Website - https://www.stringssg.com

Personal Training Segment - https://www.stringssg.com/sg/personal-trainer

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