IT Service Delivery Lead

We are thrilled to introduce an exceptional opportunity with our multinational client—operating in chemicals, oil, gas, LNG, biofuels, and more—is seeking a skilled and experienced IT Service Delivery Lead to oversee the delivery and performance of critical IT services.

You will play a pivotal role in leading a high-performing team, delivering services aligned with global strategies, and ensuring continuous improvement across service management processes.

Key Responsibilities

Service Delivery & Planning

• Deliver regional and global IT services as per the defined catalogue
• Ensure timely support, solutions, and project delivery across all business units
• Coordinate and plan all team activities in alignment with business timelines, SLAs, and objectives

Service Management & Improvement

• Monitor IT service management processes and act as the Problem Owner or Process Manager
• Advise management on innovation and continuous improvement initiatives
• Drive improvements in IT services aligned with evolving business needs

Team Leadership

• Lead, mentor, and empower your team to meet goals and grow professionally
• Promote a high-performance culture and manage team performance, development, and competencies

Stakeholder & Vendor Relationship Management

• Maintain strong engagement with business stakeholders, suppliers, and joint ventures
• Ensure high customer satisfaction by aligning IT services with business expectations
• Manage service delivery contracts and drive cost efficiencies

Budget Management

• Control IT budget and advise on yearly planning
• Monitor spending and ensure alignment with global sourcing strategies

Requirements

• Bachelor’s degree in IT, Computer Science, or related discipline
• Minimum 5 years of experience in an IT service delivery or leadership role
• ITIL Foundation certified; LEAN Six Sigma certification is an advantage
• Microsoft workplace certifications or experience preferred
• Strong leadership and stakeholder management skills
• Proven track record of continuous IT service improvement
• Excellent communication skills (both written and verbal)