Junior Public Relations Officer

Duties and Responsibilities

• Assist in managing public and resident enquiries, feedback, and concerns related to ongoing project works.

• Support in handling and resolving complaints professionally, escalating issues to senior staff when needed.

• Accompany senior staff on site visits to engage with residents and stakeholders and record feedback accurately.

• Help draft and distribute communication materials such as circulars, flyers, and letters to inform stakeholders of project updates and schedules.

• Provide administrative and coordination support for the Project Management Team in liaising with residents, government agencies, and other parties.

• Respond to phone, email, and in-person queries under the guidance of the senior PRO.

• Assist in scheduling inspections and appointments between residents and relevant teams (e.g., Building Service Centre).

• Update and maintain records in the defect management system, ensuring that follow-ups and rectifications are tracked.

• Help compile basic reports (weekly/monthly) and summaries for internal coordination and reporting.

• Support in preparing simple work schedules for subcontractors and assist in monitoring the progress of rectification works to minimize resident inconvenience.