VOLUNTEER ENGAGEMENT ACTIVATOR

ABOUT EQUAL

EQUAL is an Institute of Public Character (IPC) charity that focuses on improving social and mental health and well-being amongst children, youths, persons with special needs, and the elderly. We do this through transformative animal-assisted services which are evidence-based, and have a strong culture of care and service to people, animals and communities. EQUAL partners rescued and retired horses to empower those whom we serve by enhancing their socio-emotional well-being, self-awareness and relationship management skills through animal-assisted programmes – developing resilience and strengthening individuals and communities.

ABOUT THE ROLE

Join our team as a Volunteer Engagement Activator and be part of a growing equine-assisted services industry in Singapore.

You'll understand our volunteers' motivation for supporting EQUAL and encourage them to activate and actualise their potential to EQUAL’s cause; learn how to train, inspire and support our volunteers; build bridges with like-minded organisations to drive mutually beneficial partnerships; assess our volunteer’s impact on our beneficiaries; and ensure everyone has a rewarding and meaningful experience.

If you love working with people/horses/animals, building momentum in projects - and enjoy rolling up your sleeves in both an office and a stable environment, this is the perfect opportunity for you to make a difference!

ROLE REQUIREMENTS

1. Volunteer Engagement Support (B2C):

• Serves as the first point of contact between a Volunteer and EQUAL, representing EQUAL’s brand and directly impacting the volunteer experience.

• Support the volunteer’s onboarding experience by ensuring a volunteer completes all the necessary steps to sign up as an EQUAL’s volunteer.

• Train volunteers in the areas of stable maintenance and befriending programs.

• Build mutually beneficial relationships with volunteers from diverse backgrounds.

• Co-design and execute volunteer appreciation and welfare initiatives.

• Generate and record actionable insights on volunteer performance and competencies.

• Co-develop compelling and inspiring marketing messages to volunteers throughout the volunteer lifecycle journey (attract, recruit, engage, onboard, manage, communicate, and report on volunteer activity).

• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.

• Actively seek to interact and understand volunteers’ motivations and skillsets to improve job matching and potential partnership opportunities.

· Support the team in fostering a community culture of possibilities, compassion, partnerships, and volunteerism.

2. Volunteer Partnership Engagement Support (B2B):

• Serves as the first point of contact between a Partner Organisation and EQUAL, representing EQUAL’s brand and directly impacting the partnership terms and outcomes.

• Attending corporate inquiries in a professional manner and anticipating their needs.

• Conceptualise, co-design and execute volunteer programmes with partner organisations.

• Generate and record actionable feedback by corporate partner organisations.

• Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.

• Monitor and flag potential corporate engagements that need to be followed up on.

3. Animal Welfare and Operations (Stable Maintenance) [First 3 months only]

• Once a week, 3 hours per session.

• Mucking and skipping stables.

• Pushing/retrieving filled/empty bins to the bin collection point.

• Assist to distribute hay and water buckets to each of the horses.

• Grooming and leading horses will be introduced only after completion of the progressive training.

4. Administrative Support:

• Consistently update and maintain volunteer databases and records.

• Coordinate and provide timely and accurate scheduling of meetings and training sessions.

• Administrative support for volunteer recruitment campaigns and related publicity materials.

• Prepare compelling presentation decks for external parties: volunteer training, corporate proposals and Committee meetings.

• Event set up and tear down.

• Actively update Volunteer Management SOPs.

• Update inventory of VM assets (both digital and physical).

• Applying for financial claim reimbursements from approved grants.

5. Research and Analysis:

• Record and assist in analysing volunteer output and outcome metrics, on a bi-monthly basis.

• Conduct research on emerging trends and approaches in volunteer management.

• Analyse data and provide insights to support the development of volunteer management strategies.

6. General Support:

• Provide general administrative and operational support to the volunteer management team.

• Assist in the implementation of volunteer management policies, processes, and initiatives.
  

Preferred Experience:

• Polytechnic diploma or professional qualifications.

• Event Planning/ Project Management

• Front Line Facing Roles – Customer Service, Volunteer Engagement, Sales, etc

• Training, Teaching or Presenting

• Working with Animals (preferred, but not necessary)

Technical Competencies:

• Microsoft Excel, Word, and PowerPoint – Intermediate to Advanced

- Computer Literacy - Intermediate to Advanced

- WhatsApp/Telegram and Email Platforms - Intermediate to Advanced

• Canva – Basic to Intermediate

• MailChimp – Basic to Intermediate

- Zoom/ Microsoft Teams - Basic to Intermediate

Other Attributes:

- Passionate in developing a strong volunteerism culture at EQUAL, - putting the beneficiaries and people at the center of our intentions and activities. A strong sense of responsibility and personal integrity is essential. Meticulous and detail-oriented with a composure that can handle challenging situations.