Customer Success Executive

Date: 1 day ago

Area: Singapore, Singapore

Contract type: Full time

You Are

Highly proficient in writing and speaking in English
Highly proficient in writing and speaking in Bahasa Indonesia
Fresh graduates are welcome to apply
Ability to demonstrate diplomacy, empathy, and problem solving skills while working through tough customer issues
Able to work on rotating shifts
Bonus if you have excel and technical skills
Bonus if have prior experience with customer service / support
Bonus if you are based in Jakarta or Bali

You Will Find Yourself

Supporting customer queries, resolving customer escalations and restoring customers’ path to success. You will do this across our different channels of live chat, email, whatsapp, call and face to face.
Assist in the setup of our customers, which might involve some basic excel skills.
Iterating on our external help articles and internal support SOPs
Help to drive customer success to get the outcomes through the entire life cycle to ensure adoption, growth, and renewal.
Cross collaborating with multiple departments (from sales, to product, to engineering) to best set our customers up for success
Act as the voice of our customers (VOC), conveying needs and issues internally across departments
Document customer interactions and success stories, and make them referenceable.

Success Indicators

The Offer

Growth opportunities within 12-24 months window
Be part of a fast-paced growth environment, and work together with a passionate and driven bunch of do-ers

Application

Post a CV