Customer Success Executive
StaffAny
Date: 1 day ago
Area: Singapore, Singapore
Contract type: Full time

You Are
- Highly proficient in writing and speaking in English
- Highly proficient in writing and speaking in Bahasa Indonesia
- Fresh graduates are welcome to apply
- Ability to demonstrate diplomacy, empathy, and problem solving skills while working through tough customer issues
- Able to work on rotating shifts
- Bonus if you have excel and technical skills
- Bonus if have prior experience with customer service / support
- Bonus if you are based in Jakarta or Bali
- Supporting customer queries, resolving customer escalations and restoring customers’ path to success. You will do this across our different channels of live chat, email, whatsapp, call and face to face.
- Assist in the setup of our customers, which might involve some basic excel skills.
- Iterating on our external help articles and internal support SOPs
- Help to drive customer success to get the outcomes through the entire life cycle to ensure adoption, growth, and renewal.
- Cross collaborating with multiple departments (from sales, to product, to engineering) to best set our customers up for success
- Act as the voice of our customers (VOC), conveying needs and issues internally across departments
- Document customer interactions and success stories, and make them referenceable.
- Time to first response
- Time to resolution
- CSAT score
- Growth opportunities within 12-24 months window
- Be part of a fast-paced growth environment, and work together with a passionate and driven bunch of do-ers
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