Customer Success Executive

StaffAny


Date: 1 day ago
Area: Singapore, Singapore
Contract type: Full time
You Are

  • Highly proficient in writing and speaking in English
  • Highly proficient in writing and speaking in Bahasa Indonesia
  • Fresh graduates are welcome to apply
  • Ability to demonstrate diplomacy, empathy, and problem solving skills while working through tough customer issues
  • Able to work on rotating shifts
  • Bonus if you have excel and technical skills
  • Bonus if have prior experience with customer service / support
  • Bonus if you are based in Jakarta or Bali

You Will Find Yourself

  • Supporting customer queries, resolving customer escalations and restoring customers’ path to success. You will do this across our different channels of live chat, email, whatsapp, call and face to face.
  • Assist in the setup of our customers, which might involve some basic excel skills.
  • Iterating on our external help articles and internal support SOPs
  • Help to drive customer success to get the outcomes through the entire life cycle to ensure adoption, growth, and renewal.
  • Cross collaborating with multiple departments (from sales, to product, to engineering) to best set our customers up for success
  • Act as the voice of our customers (VOC), conveying needs and issues internally across departments
  • Document customer interactions and success stories, and make them referenceable.

Success Indicators

  • Time to first response
  • Time to resolution
  • CSAT score

The Offer

  • Growth opportunities within 12-24 months window
  • Be part of a fast-paced growth environment, and work together with a passionate and driven bunch of do-ers

Application
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