Sales Support & Customer Service Executive

We are seeking a Sales Support & Customer Service Executive to support our Sales team in customer management, quotation preparation, sales coordination, tender support, and order processing activities.

Job Description

The Sales Support & Customer Service Executive plays an important role in supporting the Sales team in achieving revenue targets, maintaining strong customer relationships, coordinating order processing activities, and ensuring smooth communication between customers and internal departments.

Key Responsibilities

• Prepare quotations, proposals, and sales-related documentation
• Coordinate customer orders, delivery schedules, and invoicing activities
• Support existing customer accounts and follow up on inquiries
• Coordinate with internal departments, including Sales, Production, Operations, and Finance, to ensure smooth order fulfilment
• Track sales activities, maintain accurate records, and prepare reports
• Assist in tender submissions and documentation preparation
• Support price comparison and cost analysis activities
• Identify opportunities for repeat business and customer retention
• Follow up on customer requests and resolve issues promptly
• Support sales and promotional activities when required

Requirements

• Diploma or Degree in Business Administration, Marketing, Sales, Communications, or related disciplines
• Minimum 3 years of relevant experience in Sales Support, Sales Coordination, Customer Service, or Customer Relationship Management
• Experience in printing, manufacturing, packaging, or related industries will be an advantage
• Good communication and coordination skills
• Proficient in Microsoft Office applications, especially Excel
• Experience in quotation preparation, order processing, and customer coordination
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Customer-oriented with strong follow-up and organisational skills

Preferred Experience

Candidates with experience in the following areas are preferred:

• Sales quotation and proposal preparation
• Order processing and delivery coordination
• Tender documentation support
• Customer account management
• Sales reporting and documentation
• Commercial printing or manufacturing environment