Temp Staff (Case Management Team)

Job Summary

Your primary role is to triage public feedback received by the Municipal Services Office (MSO) through various channels (primarily the OneService App and LifeSG).

Responsibilities

• Routing feedback to the rightful agency in an accurate and timely manner;
• Replying to feedback submitted by members of public;
• Contacting members of public, when needed, to clarify their feedback

Preferred competencies and qualifications

• Experience with feedback management/triaging is advantageous
• Strong interpersonal skills to engage effectively with the public and agencies
• Clear communication skills to convey information accurately and professionally
• Ability to commit to a contract period of 6 months to 1 year

Other Information

• Salary: $13 to $20/hour (depending on experience)
• Working Hours: Mondays to Thursdays 8:30am to 6:00pm & Fridays 8:30am to 5:30pm
• Location: Maxwell Road

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI