Officer - Customer Service

Join our dynamic customer service team as an Officer, where your passion for delivering exceptional service will enhance client satisfaction and contribute to a positive experience.

Responsibilities

Provide high-quality after-sales support to customers by addressing inquiries and meeting their needs.

Utilize an in-house system to manage and update booking appointments for servicing and repairs.

Process job orders and facilitate effective communication between customers and the workshop.

Respond promptly to customer requests and direct them to the appropriate resources while following up on interactions.

Maintain records of security passes for the collection of serviced vehicles.

Handle cashiering duties and maintain accurate records of daily payments received.

Collaborate with colleagues to continuously enhance the overall customer experience.

Requirements

Minimum of GCE 'O' Level certification.

At least 2 years of experience in customer service roles.

Strong interpersonal and communication skills with a customer-focused mindset.

Proficient in MS Office with a keen attention to detail and numbers.

A commitment to achieving customer satisfaction through excellent service and problem-solving abilities.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.