Guest Relations Supervisor (FOH-Attractions)

At Kulnari Mystery Golf, we don’t just run a venue, we deliver an experience!!

As an Guest Relations Supervisor, you are the bridge between operations and storytelling. You’ll ensure the floor runs seamlessly, the team performs confidently, and every guest leaves having experienced something memorable. This role requires strong operational control, people development skills, and the ability to stay composed in a dynamic, guest-facing environment.

Key Responsibilities

Floor Operations & Manpower Deployment

Plan and deploy daily manpower based on booking volume and guest flow

Ensure all stations are adequately staffed to maintain a smooth and immersive experience

Anticipate peak periods and adjust deployment in real time to avoid service gaps

Guest Experience & Service Recovery

Manage guest interactions with professionalism, especially in high-pressure or demanding situations

Resolve feedback and service issues calmly while protecting the Kulnari experience

Balance operational efficiency with maintaining the integrity of the mystery-themed journey

Training, Role Play & Team Readiness

Conduct structured role-play sessions to prepare part-timers and interns for real guest scenarios

Coach team members to confidently run stations independently

Build a team that is not just operationally ready, but also aligned with the experience we deliver

Leadership & Team Alignment

Drive team understanding of Kulnari’s goals, standards, and brand direction

Align daily execution with bigger-picture business objectives

Lead by example — on the floor, in attitude, and in ownership

Operational Excellence

Ensure adherence to SOPs while remaining flexible to operational needs

Monitor performance and provide real-time, constructive feedback

Continuously identify areas for improvement in both service and efficiency

What We’re Looking For

Experience in hospitality, attractions, or fast-paced service environments like F&B

Strong composure — able to stay calm, clear, and solution-focused under pressure

Confident in handling difficult guests without escalating situations

Passion for coaching and developing junior team members

Willingness to work weekends, evenings, and public holidays. Do note that our operations runs 7 days a week but all staff work a 5 day work week.

Who You Are

You take ownership of the floor like it’s your own business

You notice problems before they happen

You’re firm but fair with your team

You understand that great experiences come from both structure and people

You are a team player and have great communication skills.

If you think you are a right fit, please do get in touch indicating your salary expectations and why you think you are good fit for this role. Please note that salary commensurates with experience.