TECHNICIAN

• Diagnose, troubleshoot and repair mobiledevices;

• Quality control and testing of repaireddevices to ensure full functionality. Resolve/manage customer inquiries;

• Able to interact positively with customersat the storefront and over the phone;

• Ability to multi-task between repairs andcustomer service;

• Other related duties as required;

• Maintain and use repair tools and equipment.Including software and in-store POS system to track repair tickets andinventory;

• Strategically plan the order of operationsto ensure a successful repair;

• Provide estimates and quotes;

• Glass only replacement on Samsung and iPads;

• Microscopic Board work; componentreplacement Hand-solder SMT components,

• remove and replace thru-hole comp withoutboard damage,

• solder wires and cables,

• Diagnosis, troubleshoot and repair mobiledevices;

• identify assembly and documents issues;

• Repair logic board issues from water damage.

Requirements:

• Excellent knowledge of customer service bestpractice with previous experience;

• Ability to repair a variety of mobiledevices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone,and iPads.);

• Ability to communicate effectively with awide variety of people in a professional manner, face to face, on the telephoneand in writing;

• Knowledge of mobile devices includingmanufacturers, operating systems, and network service providers;

• Willing to work flexibly and withenthusiasm;

• Excellent organizational skills;

• Good attention to detail and ability to showinitiative;

• Ability to demonstrate practicaltroubleshooting and problem analysis techniques;

• Ability to plan and prioritize your workloadwithout supervision;