Regional Finance Business Partner (Customer Service)

Singapore, Singapore

Permanent

10-100%

Hybrid

29.05.2026

This is where you'll excel

• Strategic Partnering: Collaborate with CFO, CS Sales and Operations leaders to align customer service strategies with overall business goals.
• Financial Stewardship: Prepare and interpret financial reports, providing actionable insights that guide decision-making and resource allocation.
• Performance Management: Monitor Service KPIs including turnover, margin and coverage difference, proactively identifying risks and opportunities to improve service delivery.
• Cross-Functional Collaboration: Partner with regional and global teams to address service coverage gaps and implement solutions that strengthen customer satisfaction.
• Data-Driven Insights: Use analytics and market intelligence to recommend process improvements and innovative approaches that enhance efficiency and competitiveness.
• Continuous Improvement: Lead initiatives that optimize the Lead-to-Cash process, ensuring seamless integration between finance and customer service.
• Influence & Communication: Present clear, concise updates to stakeholders, influencing decisions with evidence-based recommendations.
• Market Awareness: Stay ahead of industry trends and emerging technologies, advising leadership on opportunities to evolve customer service capabilities.

These are the skills you'll need

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Minimum 5 years' experience in financial analysis, reporting, and data interpretation.
• Strong proficiency in Microsoft Excel, PowerPoint, SAP S/4 Hana and data visualization tools (SAP Analytics).
• Experience in partnering with cross-functional teams to drive business outcomes.