Operations Excellence Manager (East / 3PL) [EL]

• Successfully delivered end-to-end freight forwarding implementation projects across global air, ocean, road, and rail networks
• Coordinated cross-functional teams to achieve seamless integration between operations, IT systems, and customer requirements
• Converted business requirements into standardized SOPs/eSOPs, ensuring consistent and error-free execution
• Supported full system implementation lifecycle including SIT/UAT, deployment, troubleshooting, and post-go-live support
• Ensured on-time and controlled project delivery through strong management of timelines, risks, and resources
• Strengthened stakeholder communication through structured updates and performance reviews
• Delivered training and operational readiness programs for internal and external stakeholders
• Maintained post-implementation governance to ensure service quality and compliance across stations
• Improved operational visibility through KPI tracking and business performance monitoring
• Drove process improvements and EDI integration, enhancing efficiency and service reliability

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