Customer Service Officer (1 Year | Up to $2.6k)

Job Summary

Provide end-to-end support for drivers by handling enquiries, resolving issues, and managing engagement activities to improve satisfaction. Collaborate with internal teams and deliver both remote and face-to-face assistance to ensure smooth operations.

Responsibilities

• Manage and support drivers via call centre (chat and phone), handling enquiries and resolving issues
• Act as the main contact point, sharing updates on benefits, programmes, and company initiatives
• Work closely with internal teams to resolve driver-related matters efficiently
• Conduct engagement activities and gather feedback to improve driver satisfaction
• Provide face-to-face support to drivers and address concerns professionally

Requirments

• Good interpersonal and communication skills
• Experience in Microsoft Office

Other Information

• Location: Tampines
• Work Schedule: Monday to Friday, 10am - 7pm
• Salary: Up to $2,600

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918