customer service officer

Job Description & Requirements

Roles and Responsibilities

• Collaborate with stakeholders to grow relationships that assist in revenue generation within assigned verticals
• Conduct targeted conversations with customers to identify customer needs
• Follow situational factors that promote or inhibit change
• Implement appropriate solutions to address customer queries based on sales or customer management knowledge
• Monitor lapses in delivery of logistics services to customers
• Perform identification and documentation of business requirements
• Understand business process improvements through workflow analysis methods to support system development throughout project life cycle
• Understand customer information and needs to improve customer relationships
• Understand customer logistics service needs by building communicative and open relationships
• Understand risks associated with different approaches of process changes