Customer Service & Admin Executive

I have a F&B client looking for Customer Service cum Admin Executive

Location: near to One North MRT
Monday to Friday 9am to 6pm
With Sales Comms

Customer Service Function

• Manage inbound and outbound sales inquiries and order via phone, whatsapp, email, and messaging platforms (Ig and facebook)
• Build and maintain relationships with corporate clients and solve their order issues
• Promote bakery products, seasonal offerings, and customized solutions to customers
• Prepare and follow up on quotations, proposals, and orders
• Co-ordinate school pantry orders and pop up events
• Coordinate closely with production and delivery teams to ensure timely fulfillment
• Achieve monthly sales targets and KPIs
• Support operations including packing for bulk order to ensure order fulfilment
• Prepare quotations, sales orders, invoices, and delivery documentation
• Coordinate with operations team and customers on order processing and fulfillment
• Maintain and update customer databases and sales records
• Provide administrative support to the team as needed
• Run preorder reports from Monday to Friday

Admin Function

• submit invoices to supplier
• Time Management Systems print, edit - weekly basis
• Grab app - edit and change photo and pricing
• Grab refund
• Monitor leasing expiry for outlet, epos, qashier etc
• Qashier pos - edit and change photo and pricing
• EPOS - edit and change photo and pricing
• Nets invoice
• Other task as assigned by Management

Sarah

Reg No: R2198293

EA Licence No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.