Lead Account Executive

About Capital One

Capital One Financial Corporation is a major American bank holding company specializing in credit cards, consumer banking, and commercial banking. Founded in 1994, it pioneered the mass marketing of credit cards using data analytics and has grown into one of the largest financial institutions in the U.S., with a significant presence in the UK and Canada.

What You’ll Do

Responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

What we’re looking for

• Provides support to acquirers, network to network partners, issuers, and processors, and conducts necessary research.
• Supports business development teams to expand acceptance, including the onboarding of new franchises.
• Supports participants through the semi-annual release process by managing and coordinating efforts.
• Analyzes end-to-end transaction processing, and troubleshoots issues and acceptance complaints.
• Mentors team members, executes department initiatives, and leads the department to ensure overall success.
• Travels up to 10% of the time as required by the role.

Basic Qualifications

• Bachelor’s Degree in Finance, Business Administration and Management, Information Technology, or Engineering or in lieu of a degree: 6 years of experience in payments or financial services.
• 4 years of experience in payments or financial services

Preferred Qualifications

• Demonstrated capability in risk management and executing day-to-day escalations to management.
• Prior experience supporting business development teams and onboarding new franchises.
• Advanced technical aptitude related to payment systems networks, issuers, and processors.

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.