Manager

Job Summary

Manage team members effectively while applying expertise in Singapore-style coffee and tea to enhance customer experience. Deliver excellent service, utilize basic computer skills for operational tasks, and ensure compliance with company policies.

Responsibilities

• Lead and manage team members to achieve operational goals and maintain service quality
• Apply knowledge of Singapore-style coffee and various teas to support product preparation and customer engagement
• Demonstrate a positive service attitude to enhance customer satisfaction and resolve issues promptly
• Use basic computer skills to perform daily operational tasks and support team activities
• Enforce and adhere to company rules and policies to maintain a compliant and efficient work environment

Preferred competencies and qualifications

• Ability to communicate effectively in both English and Chinese to facilitate team coordination and customer interaction
• Extensive experience in a similar role to support leadership and operational effectiveness