COORDINATOR

Position Summary

The Coordinator is responsible for supporting daily logistics and transportation operations by coordinating shipments, scheduling deliveries, liaising with customers and drivers, and ensuring smooth execution of operational activities.

Key Responsibilities

Operations Coordination

• Coordinate daily transportation and delivery schedules.
• Arrange and monitor pickup and delivery activities.
• Ensure timely execution of customer orders and service requests.
• Communicate operational requirements to drivers and relevant stakeholders.
• Monitor shipment status and update customers accordingly.

Customer Service

• Serve as the main point of contact for customers regarding delivery arrangements.
• Respond to customer inquiries, requests, and complaints in a timely manner.
• Provide shipment tracking and delivery updates.
• Maintain good customer relationships and service standards.

Documentation & Data Entry

• Prepare and process delivery orders, invoices, permits, and transport documents.
• Ensure all operational records are accurate and up to date.
• Maintain proper filing and documentation control.
• Update operational data in company systems and databases.

Driver & Fleet Coordination

• Coordinate driver assignments and delivery schedules.
• Monitor vehicle availability and operational requirements.
• Communicate schedule changes and special instructions to drivers.
• Assist in arranging vehicle servicing and maintenance schedules

Requirements

• Diploma or equivalent qualification.
• Experience in logistics, transportation, customer service, or administrative coordination is preferred.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Good communication and organizational skills.
• Ability to multitask and work in a fast-paced environment.