Senior Architect - Global Services, Ansible

As a Senior Architect on the Global Services Ansible Platform team, you will serve as a strategic bridge across Red Hat Services teams and customers across the globe. You will work directly with customer architecture, development, and operations teams to understand their challenges and demonstrate how the Red Hat Ansible Automation Platform can enhance operational efficiency, business continuity, and their ability to innovate. This isn’t just a customer-facing role, you will also have dedicated time to work across Red Hat as a SME in global initiatives to advance how we go-to-market with Red Hat Ansible Automation Platform and how Red Hat Services makes it real for our customers.

What You Will Do:

• Consult and Influence: Deliver high-impact discovery, analysis, and design workshops for senior stakeholders (technical and business), shaping their strategic vision and translating business goals into technical reality.

• Drive Consultative Sales: Act as the technical expert during the sales cycle, owning the solution architecture, supporting presales workshops, and building compelling, value-driven proposals. Proactively identify new opportunities for customer success within active engagements.

• Architect Solutions: Design and implement modern platform architectures with a strong understanding of Red Hat Ansible Automation Platform and automation at scale.

• Customer Engagement: Collaborate with customer teams to co-deploy automation platforms and to co-create Ansible content.

• Product Lifecycle Influence: Act as a technical advocate for the field, distilling complex customer feedback into actionable feedback into Engineering and Product Management teams.

• Thought Leadership: Develop and share best practices, reusable assets, and architectural patterns, contribute to whitepapers and webinars, and speak at relevant events.

• Collaboration: Work closely with Red Hat's product, engineering, professional services, and sales teams to ensure a world-class customer experience with Red Hat Ansible Automation Platform.

• Architect Global Services Frameworks: Co-create and pilot 'first-of-a-kind' services offerings. Your work will not just solve a single customer’s problem but will be codified into the global job aids and frameworks used by Red Hat Services worldwide.

What You Will Bring:

• Experience: 10+ years of experience in a senior technology role like enterprise architecture, consulting, or sales engineering, with a focus on large-scale infrastructure solutions and platform adoption.

• Automation Expertise: Extensive knowledge and hands-on experience with Red Hat Ansible Automation Platform, including automation controllers, executing complex playbooks, and managing infrastructure as code (IaC) as well as high-level familiarity with Chef, Puppet, and others in the space.

• Datacenter and Cloud Knowledge: Deep experience integrating compute, storage, and networking, alongside strong practical knowledge of automating provisioning across on-premises environments and public clouds.

• Linux Foundation: Deep knowledge of Linux operating systems, preferably Red Hat Enterprise Linux (RHEL) or its derivatives, in production enterprise environments.

• Consulting Acumen: Excellent communication, presentation, and problem-solving skills, with the ability to understand customer challenges and build long-lasting relationships.

• Global Mindset: Willingness to work across diverse global cultures and time zones.

• Travel: Willingness to travel to customer locations regularly.

Preferred Skills:

• Red Hat certifications (e.g., Red Hat Certified Engineer (RHCE), Red Hat Certified Specialist in Advanced Automation).

• Experience with container platforms like Red Hat OpenShift and Kubernetes.

• Experience with one or more public cloud providers (AWS, Microsoft Azure, Google Cloud).

• Experience with one or more virtualization technologies (OpenStack, VMware, Hyper-V).

• Experience in a consulting or professional services role for a major software company.

• Experience working in a QA role or working with ticketing systems or bug tracking tools is preferred.

• Familiarity with using AI tools to enhance individual and team productivity

• Familiarity with security fundamentals at the infrastructure (including cloud/hypervisor) and operating system level