Senior Manager / Manager (Communications Research)

[What the role is]

As Senior Manager / Manager (Communications Research), you will be part of the team that will build CDA's communications research function and capabilities in data-driven communications.

Working under the Deputy Director (Communications Research), you will drive the execution of research initiatives that generate an evidence-based understanding of how the public thinks about communicable diseases and public health issues, understand their concerns, and translate these insights into public communications that are timely, credible and effective.

You will be working in a fast-paced and dynamic environment that requires the ability to manage multiple priorities and stakeholders at the same time.

[What you will be working on]

Job responsibilities:

• Design, implement and continuously refine research tools and frameworks — spanning social listening, sentiment analysis, audience segmentation, surveys and misinformation tracking — to generate timely and actionable insights into public perceptions and emerging public health issues.

• Manage the day-to-day communications research operations, including data collection, analysis and reporting, to provide timely insights into public health issues and public sentiments.

• Translate research findings into clear, strategic recommendations, ensuring evidence informs both messaging decisions and broader communications strategies.

• Evaluate the effectiveness of messaging and communications initiatives on an ongoing basis.

• Partner closely with teams in the Corporate Communications division to embed research insights into communications strategies that resonate with the public and strengthen trust in CDA.

[What we are looking for]

• Minimum 5 years of experience in communications research, market research or strategic research within the government sector, healthcare institution or a medium to large organisation.

• Strong technical expertise in research methodologies with proven ability to execute and manage research projects that inform strategic communications.

• Excellent analytical skills with demonstrated experience in data analytics and interpretation, including the ability to synthesise complex data from multiple sources and translate findings into strategic recommendations for diverse audiences.

• Strong project management capabilities with a track record of successfully coordinating multiple initiatives and managing stakeholder relationships.

• Strong written and verbal communication skills with the ability to present complex information clearly to management and diverse stakeholders.

• Able to work independently in a fast-paced environment while managing competing priorities and tight deadlines.

As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.