Travel Consultant (Outbound)

Company Overview

H.I.S. is a Japan-based public listed company with over 143 branches in 57 countries worldwide. It offers expertly planned travel, hotel, and theme park services, leveraging a global network to provide seamless travel experiences and innovative hospitality solutions.

Job Summary

Join H.I.S. International Travel Singapore as a Travel Consultant in the Outbound division to assist in designing and deliver personalized Japan travel experiences.

Working Hours: 5 days per week, Sunday and Monday off
10:00 - 19:00 hrs (with 1 hr Lunch Break)

Responsibilities

• Assist in researching Japan travel options including destinations, flights, hotels, tours, attractions, and transport under guidance from senior staff

• Learn and stay updated on basic Japan travel trends, promotions, and popular travel products

• Support senior consultants in preparing simple travel itineraries based on client needs

• Respond to customer enquiries with supervision, providing basic travel information and options

• Assist in creating customized Japan itineraries for individuals and groups

• Support booking processes for flights, hotels, tours, transportation, and activities using company systems

• Help maintain accurate client records and booking documentation

• Coordinate with internal teams and suppliers for confirmation and follow-ups

• Provide general customer service support and handle routine travel-related queries

• Perform administrative and operational support tasks as assigned

Preferred Competencies & Qualifications

• Diploma or degree in Tourism, Hospitality, Business, or related fields (fresh graduates welcome)

• Strong interest in Japan travel and willingness to learn destination knowledge

• Prior travel planning experience (school projects, personal travel, or internships) is a plus but not required

• Willingness to learn Global Distribution Systems (GDS)

• Good communication skills in English & Mandarin (Majority of our customers are Mandarin-speaking and prefer to communicate in Mandarin. As this role involves handling customer enquiries, itinerary planning, and bookings, Mandarin is required to serve these customers effectively.)

• Detail-oriented with strong organizational skills

• Able to work in a fast-paced environment and handle multiple tasks with guidance

• Team player with a positive attitude and eagerness to develop in the travel industry

• Passion for travel and customer service mindset

Benefits:

• 5-day work week, with Sunday and Monday off
• Birthday Leave, Service Anniversary Leave, etc
• Optical, Dental and Medical allowances
• Opportunities to participate in familiarization trips
• Variable bonus based on company and individual performance