Boutique Manager

We are seeking an experienced Boutique Manager to lead our boutique in Singapore. As the face of the brand, you will act as a brand ambassador, delivering an exceptional prestige retail experience while driving sales performance and operational excellence. You will inspire and lead the boutique team to manage the operations, cultivate long-term client relationships, and ensure the boutique consistently reflects the brand’s standards of luxury, service, and presentation.

• Deliver an exceptional and personalised shopping experience to all clients

• Identify client needs, recommend suitable products, and close sales effectively

• Drive, monitor, and achieve boutique sales targets

• Champion clienteling and CRM excellence, building genuine long-term relationships with high-net-worth clients

• Lead, motivate, coach, and develop the boutique team through continuous training and performance management

• Motivate the team to meet and exceed sales goals

• Ensure the boutique is adequately manned with sufficient manpower planning

• Oversee stock levels and assortment, Supervise inventory checks to ensure accuracy, compliance, and control

• Ensure the boutique is maintained in accordance with brand standards and guidelines

• Ensure that watches are merchandise in accordance to guideline

• Ensure that POSM are properly stored and all storage cabinets are well organised, clean and tidy

• Ensure accurate completion and filing of sales, stock, and customer service documentation

• Collaborate with Marketing on boutique events and activations
• Drive Clienteling and CRM excellence, foster relationships with individuals and inspiring the team to deliver a personalised experience.

Profile

The ideal candidate will have managerial experience in a retail environment, leading a team while demonstrating expertise in watch products, driving sales, and delivering exceptional client experiences with a strong sense of prestige, service excellence, and etiquette

Professional requirements

• Prior retail experience in the luxury sector is preferred.
• Experience and knowledge of the luxury watch industry is an advantage.

Languages

Good command in Conversational English.