Growth Associate (Engineer)

Atlas is building the operating system for restaurants. Atlas is the easiest way to start, run and grow any restaurant online and offline. We are the team that previously built Grain, a venture-backed online restaurant, to millions in revenue. Team and investors are from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator and others.

Read our hiring memo here: https://bit.ly/3Sm4nZZ

Role information:

• We are looking for someone to drive Atlas's growth by selling restaurant operating systems to restaurants, building strong relationships, and delivering an exceptional customer experience.
• Team: Growth
• Location: Singapore
• Working hours: This role is a full-time role, with 5-day workweek, and days subject to change.

Responsibilities:

• AI-first by default. Before doing any repeatable task by hand, ask "can an agent do this?" Build it, document it, share it with the team.
• Establish contact with the existing customer base regularly - in-person check ins, real conversations, and care deeply for them.
• Run quarterly business reviews (QBRs) with top customers to help them succeed.
• Upsell/cross-sell to the existing base (products, outlets) - help them grow, don't just sell to them.
• Surface actionable product/market insights to the team.

Outcomes:

• Close/Upsell 10 (new/existing) customers.
• Replace 80% of repetitive growth work with AI agents - outreach, follow-ups, prep, sales reporting, lead research - and shift focus to building relationships with customers.
• Ship at least 3 usable agents the rest of the growth team adopts.
• Gain a deep understanding of Atlas products and the problems we’re solving.
• Achieve NPS of 60 across all accounts.