Head of Quality & Food Safety

We are seeking an experienced Head of Quality & Food Safety to lead and oversee all quality and food safety functions.

Key Responsibilities

Incoming & Outgoing Sample Inspection

• Oversee pre-shipment sample evaluation, including sensory assessment and quality analysis for incoming, outgoing, type, and offer samples
• Coordinate with coffee-producing origins and suppliers to ensure adherence to green coffee quality specifications
• Liaise with internal stakeholders and external partners on sample approvals, shipment quality status, and related matters
• Manage third-party laboratory testing and review analytical results to ensure compliance with required standards
• Handle customer complaints and quality claims, ensuring proper documentation, investigation, and resolution
• Lead root cause investigations and drive Supplier Corrective Action Requests (SCAR) and preventive measures
• Drive continuous improvement initiatives with origin partners to reduce shipment rejections and quality issues

Quality Management & Food Safety

• Develop, implement, and continuously enhance the Quality Management System (QMS)
• Monitor and uphold green coffee quality standards in collaboration with the Trade Desk and grading teams
• Ensure compliance with local and international regulatory requirements, including destination-country import standards
• Support third-party shippers on EUDR (EU Deforestation Regulation) documentation and compliance requirements.

Training & Capability Development

• Design and deliver internal training programs on sensory evaluation, green coffee analysis, quality standards, and food safety
• Foster a culture of quality excellence, accountability, and continuous improvement

Annual Reporting & Strategic Projects

• Oversee the preparation of sustainability and statistical reports in line with group and regulatory requirements
• Lead or support strategic quality and compliance projects as assigned

Requirements

• Bachelor’s Degree in Food Science, Food Technology, Chemistry, or a related discipline
• Minimum 7 years of experience in quality and food safety within food commodities, coffee trading, or FMCG industries
• Strong expertise in green coffee quality evaluation, including sensory analysis and grading practices, familiarity with roasting and brewing methods.
• In-depth knowledge of Quality Management Systems (QMS) and food safety standards (e.g. HACCP, ISO 22000, FSSC 22000)
• Familiarity with international regulatory requirements and import standards across key markets (e.g. EU, Asia)
• Excellent communication and stakeholder management skills, with the ability to influence both internal and external partners
• Strong leadership experience and people management.
• Experience supporting sustainability and compliance initiatives (e.g. EUDR) is an added advantage.
• Willingness to travel regionally as required.