Desktop Support Engineer

We are expanding our team and currently have multiple openings available for this position. Successful candidates will be deployed to support enterprise IT operations within a large-scale technology environment.

Key Responsibilities

• Provide first and second-level technical support to end users for hardware, software, operating systems, and workplace technology issues.
• Troubleshoot and resolve incidents and service requests while meeting established Service Level Agreements (SLAs) and customer satisfaction standards.
• Perform laptop and desktop deployment, imaging, re-imaging, hardware refreshes, and device configuration activities.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, printers, mobile devices, and standard enterprise applications.
• Manage and maintain IT assets, inventory records, and equipment lifecycle activities.
• Coordinate with infrastructure teams, vendors, and specialist support groups to resolve complex technical issues.
• Maintain accurate ticket documentation, incident updates, and service records.
• Create and update knowledge articles, work instructions, and operational procedures.
• Participate in workplace technology upgrades, device refresh initiatives, and continuous service improvement activities.
• Ensure compliance with IT security, governance, and operational standards.

Requirements

• Relevant qualifications in Information Technology, Computer Science, or related disciplines are preferred. Candidates with strong hands-on desktop support experience are encouraged to apply.
• Experience in Desktop Support, IT Helpdesk, Service Desk, End User Computing (EUC), or Technical Support environments.
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, Outlook, and enterprise workplace technologies.
• Experience with desktop imaging, hardware support, user administration, and ticketing systems.
• Strong communication and customer service skills with a user-centric mindset.
• Ability to work independently and effectively in a fast-paced enterprise environment.

Why Join Us

• Exposure to enterprise-scale IT operations and technologies.
• Opportunity to work with experienced infrastructure and support teams.
• Hands-on experience across workplace technologies, end-user computing, and IT service management.
• Structured environment with opportunities to develop technical and professional skills.
• Collaborative team culture focused on learning, growth, and continuous improvement.

How To Apply

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Lin Jin Sen (EA Personnel Reg. No. R25129852, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451)

by clicking the “Apply Now” or email to ***email_hidden*** for a confidential discussion

Current & Expected Salary

Reason(s) for leaving

Notice Period / Availability to commence work

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Cessation Of Collection Of Full NRIC Numbers

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.