Claim Recovery Specialist

Job Descriptions

• Demonstrate technical proficiency in resolving recovery of claims and ensure that the recovery target is met
• Contact and engage with our policyholders on daily basis to gather information and assist them in claim submission to third party
• Use sound communication skills to successfully persuade and convince policyholders to proceed with the claim recovery process
• Demonstrate and ensure standard operating procedures are met when handling outbound and inbound calls with policyholders and financial representatives
• Ensuring proper tracking and documentation of calls activities and outcomes
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.
• Any other ad-hoc assignments/projects assigned by supervisor.

Requirements

• Diploma or Bachelor’s Degree, insurance qualifications or equivalent experience preferably 1 year of insurance claims recovery or customer service experience
• Strong verbal and written communication skills
• Strong interpersonal, analytical and negotiation abilities required
• Excellent organizational and time management skills
• Team player as well as capable of individual performance
• Knowledge of life insurance policy coverage, statutes, regulations and subrogation processing is a plus
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Salary: up to $3000

Location: near raffles place mrt

Interest applicants, pls email updated resume to ***email_hidden***

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599