WAITRESS SUPERVISOR

1. Guest Service & Dining Experience

• Welcome guests warmly and provide professional, courteous, and attentive service at all times.
• Present menus, explain menu items, promotions, and recommendations to guests.
• Take food and beverage orders accurately and relay orders promptly to the kitchen and bar team.
• Serve food and beverages efficiently according to hotel service standards.
• Ensure guests’ needs and requests are attended to promptly and professionally.
• Handle guest feedback and complaints politely and escalate issues to the Supervisor when necessary.

2. Restaurant Operations

• Prepare and set up restaurant tables, dining areas, and service stations before operations.
• Ensure proper table settings, cleanliness, and presentation standards are maintained.
• Clear tables efficiently and reset for the next guests.
• Maintain cleanliness and organization of dining areas, pantry, and service stations.
• Assist in opening and closing duties of the restaurant.

3. Food & Beverage Knowledge

• Maintain good knowledge of menu items, ingredients, preparation methods, and allergens.
• Promote daily specials, promotions, and upselling opportunities to guests.
• Ensure food and beverages are served according to quality and presentation standards.
• Coordinate closely with kitchen and bar teams to ensure smooth service operations.

4. Cashiering & Billing

• Prepare guest bills accurately and process payments according to hotel procedures.
• Handle cash, credit card transactions, and POS system operations responsibly.
• Ensure billing accuracy and proper recording of transactions.

5. Hygiene, Safety & Compliance

• Follow food hygiene, sanitation, and workplace safety procedures at all times.
• Ensure compliance with Singapore food safety and hygiene regulations.
• Maintain personal grooming and uniform standards in accordance with hotel policies.
• Report any safety hazards or operational issues immediately to the Supervisor.

6. Teamwork & Operational Support

• Work closely with fellow team members and other hotel departments to ensure smooth operations.
• Support banquet, event, or special function operations when required.
• Participate in training sessions and continuous service improvement initiatives.
• Perform any other ad hoc duties assigned by Management.