CLIENT SUCCESS COORDINATOR |MK-INJ-A-B15

Key Responsibilities:

• Be the trusted first point of contact for clients — managing enquiries, coordinating requests, and ensuring every interaction feels seamless
• Support the onboarding of new clients with warmth and professionalism, setting the tone for a lasting and productive partnership
• Track client satisfaction levels and flag concerns early, working swiftly with internal teams to resolve issues before they grow
• Prepare clear and polished client reports, meeting agendas, and follow-up summaries that keep every engagement on track
• Coordinate closely with operations, sales, and service teams to ensure client deliverables are always met on time and to standard
• Maintain accurate and up-to-date client records, communication logs, and account documentation in the CRM system
• Gather client feedback consistently and translate insights into actionable recommendations that elevate the overall service experience
• Build a rewarding career in client management with real account ownership, structured learning, and mentorship from day one

Requirements:

• Minimum Diploma and above
• Warm, organised, and genuinely passionate about delivering exceptional client experiences that build long-term loyalty
• Minimum Diploma and above
• Entry-level candidates are welcome to apply — training will be provided

EA License Number: 25C2980

Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.