Manager (CareElderly)

Manager (CareElderly)

Care Community Services Society (CCSS) is a social service agency dedicated to empowering and enriching lives through community-based support. We serve seniors, children, youths and families, building a caring and inclusive community.

Position Summary

The Manager, CareElderly oversees the planning, implementation, and operations of CareElderly programmes and services. This role ensures high-quality service delivery aligned with organisational standards and regulatory requirements, while leading teams to support seniors’ well-being and active ageing in the community.

Key Responsibilities

Programme Leadership & Management

• Lead and manage CareElderly programmes, including centre-based and community-based services
• Develop and implement outreach strategies and annual programme plans
• Ensure programmes meet performance indicators and regulatory requirements (e.g. MOH, AIC, Grants)
• Drive programme evaluation, outcomes tracking, and continuous improvement initiatives
• Establish systems to capture needs and profiles of seniors within service areas

Operations, Governance & Compliance

• Review and enforce policies, SOPs, and regulatory compliance (e.g. PDPA, MOH, AIC guidelines)
• Ensure timely and accurate submission of programme and operational reports
• Oversee the Alert Alarm System (AAS) and ensure continuity of support beyond operating hours
• Maintain a safe, inclusive, and senior-friendly service environment

Care & Client Engagement

• Oversee home visits and needs assessments for seniors and families
• Ensure proper documentation, follow-up, and reporting of cases
• Uphold quality, safety, and person-centred care standards in line with ACP, LPA, and AMD guidelines
• Promote social inclusion, community harmony, and active ageing among seniors

Volunteer & Community Partnership Development

• Build partnerships with community organisations, grassroots, corporates, and schools
• Lead volunteer recruitment, training, deployment, and retention strategies
• Establish systems for volunteer engagement, recognition, and programme evaluation

People Leadership & Capability Development

• Lead, mentor, and develop Programme Coordinators, Executives, and Assistants
• Conduct staff supervision, performance reviews, and training plans
• Plan and optimise manpower deployment across services
• Foster a collaborative and high-performing team culture

Finance & Resource Management

• Oversee budgeting, financial controls, and fund utilisation
• Ensure proper accounting systems, controls, and audit compliance
• Safeguard organisational assets and resources
• Support operational and manpower budgeting processes

Administrative & Operational Excellence

• Review reports and submissions before escalation to Head and relevant authorities
• Ensure proper data governance and security of beneficiaries’ records
• Monitor attendance and follow up on seniors requiring additional support
• Continuously review processes and drive operational improvements

Requirements

• Degree in Gerontology, Social Work, Nursing, Allied Health, or related fields
• Minimum 3 years of supervisory experience, preferably in the social service or healthcare sector
• Strong understanding of community care, active ageing, and eldercare services
• Knowledge of regulatory frameworks (e.g. MSF, MOH, PDPA) is an advantage