Quality Assurance Senior Executive – Hospitality Training & Quality Assurance

The Senior Executive supports the Quality Assurance function by ensuring the effective administration, coordination, and execution of internal audits and operational quality processes.

This role focuses on service audits, documentation, reporting, and follow-up tracking[PK1] and analysis, ensuring alignment with established service standards and supporting departments in maintaining quality compliance.

JOB SCOPE

1. Internal Audit Coordination and Operational Support

· Support the planning and scheduling of internal quality audits and incognito evaluations.

· Coordinate audit logistics, including timelines, stakeholders, and documentation requirements.

· Execute detailed, accurate and objective and observations in accordance with defined QA standards.

· Write professional QA reports to record all audit findings, along with support evidence in a timely manner.

· Provide logistical support for QA initiatives, audits, and training-related activities.

· Liaise with department representatives to ensure smooth audit execution.

· Support implementation of quality assurance processes and standard updates.

2. Administrative and Communication Responsibilities

· Maintain and update audit trackers, records ,and quality assurance documentation.

· Consolidate audit findings into structured reports for management review.

· Prepare regular reports (daily / weekly /monthly) on audit status, compliance levels, and outstanding follow-ups.

· Ensure proper filing and version control of QA documents and reports.

· Maintain dashboards or trackers to reflect current audit and compliance status.

· Provide logistical support for QA initiatives, audits, and training-related activities.

· Identify recurring administrative or process gaps and propose improvements

· Support data consolidation to highlight insightful trends or recurring audit findings

· Contribute to improving audit workflows, templates, and reporting formats

3. Employee Engagement and Experience

· Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.

· Self–motivation for continuous learning and development.

· Create a pleasant working environment that inspires the team and cultivates OneMBS culture.

· Actively participate in departmental meetings as required.

· Prepare reports (daily/weekly/monthly) as stipulated by management.

· Review systems and processes for workflow and productivity improvement.

· Contribute ideas and cooperate in the execution of on-going initiatives

· Support Sands Cares and Sustainability programs.

· Perform other duties and responsibilities as and when assigned by Management.

JOB REQUIREMENTS

Education

· Diploma or Bachelor’s Degree in Hospitality, Business Administration, orrelated field

Required Experience

· 1–3 years of experience in administrative, operations support, or quality assurance roles

· Exposure to hospitality operations or audit processes is an advantage

· Familiarity with service standards (e.g., Forbes Travel Guide) is beneficial but not required

· Be ready to work on weekends, public holidays.

Competencies

· Strong organizational and administrative skills with attention to detail

· Proficiency in Microsoft Excel and basic reporting tools

· Ability to manage multiple tasks and follow through on deadlines

· Clear communication and stakeholder coordination skills

· Ability to follow structured processes and maintain accurate documentation

· Team player with a proactive and disciplined work approach