Workshop Operations & Sales Manager / Supervisor

Lead. Drive Sales. Build Experiences. Grow the Soap Ministry Brand.

ABOUT SOAP MINISTRY

Soap Ministry is a leading experiential workshop and natural skincare brand in Singapore, specialising in soap making, skincare, essential oils, resin art, STEM learning experiences, and corporate team bonding programmes.

We are seeking a dynamic, hands-on leader to manage workshop operations, drive sales performance, and develop a high-performing team of facilitators and customer experience staff.

KEY RESPONSIBILITIES

Sales & Business Growth

* Achieve and exceed monthly sales targets for workshops and retail products

* Drive upselling of workshop packages, corporate bookings, and add-on products

* Identify new sales opportunities (schools, corporates, tourism, events)

* Follow up on leads and convert enquiries into confirmed bookings

* Support pricing strategies and promotional campaigns

Operations Management

* Oversee daily workshop and retail operations

* Ensure smooth execution of all scheduled workshops and events

* Maintain inventory, materials, and workshop readiness

* Ensure high standards of customer experience and service quality

* Handle on-site troubleshooting and operational issues

Team Leadership & Training

* Supervise and guide junior staff and workshop facilitators

* Conduct onboarding and training for new team members

* Set performance expectations and monitor staff productivity

* Provide coaching to improve facilitation and customer service skills

* Lead by example during workshops and events

Customer Experience

* Ensure every customer has an engaging, memorable workshop experience

* Handle customer feedback, complaints, and service recovery

* Maintain strong communication with corporate and school clients

WHO WE ARE LOOKING FOR

* Proven experience in retail, events, education, hospitality, or workshop operations

* Strong leadership and team management skills

* Sales-driven and target-oriented mindset

* Confident in speaking, presenting, and engaging groups

* Highly organised and able to manage multiple events simultaneously

* Hands-on and willing to be involved in workshop facilitation

* Positive attitude, proactive, and problem-solving mindset

WHAT YOU WILL GAIN

* Leadership role in a growing experiential brand in Singapore

* Performance-based incentives and sales bonuses

* Opportunity learn more skills and sales opportunities

* Exposure to corporate, school, and government projects

* Creative and dynamic working environment

LOCATION:

Singapore

EMPLOYMENT TYPE:

Full-Time

HOW TO APPLY

Interested applicants may WhatsApp your interest directly to 9669 5953 with:

* Full Name

* Position Applied For

* Resume (if available)

* Brief experience summary

* Why you are suitable for this role