Technical Support / Service Desk Executive

About Us

LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore’s Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.

The Opportunity

Join our dynamic Service Desk team as the first point of contact for our clients. This is more than just a support role; it's the frontline of our mission to ensure uninterrupted business operations. You will be empowered to solve problems, manage critical incidents, and build trust with every interaction. We invest in our people, and in return, you will gain hands-on experience with cutting-edge networking, cloud and security technologies that are shaping the future of the industry.

The Role : Technical Support / Service Desk Executive

Responsibilities:

• Provides 1st level support for network, domain, email and Internet service applications via phone or email with accuracy and promptness to meet pre-defined SLAs.
• Takes ownership of the Incident or Request and updates information in the CRM system for follow through and completion. Ensure prompt escalation to next level.
• Manages issue response and resolution based on incident priority levels and escalates to appropriate channels when required.
• Duty Officer rotation required

Requirements:

• Minimum Diploma in Information Technology, Engineering, or a related discipline.
• Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
• Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
• Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.

Ideal Candidate Profile:

• An excellent communicator with strong verbal and written English skills.
• A natural problem-solver who is meticulous and has a keen eye for detail.
• Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
• Possesses a genuine passion for customer service and a warm, engaging personality.

Why Join LGA?

• Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
• Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
• Learning & Development: We provide training to bridge your knowledge and set you up for success.
• Be Part of History: Join a pioneering company with a strong legacy and an exciting future.