Customer Service & Admin Officer

We are hiring a Customer Service & Admin Officer for a structured education centre environment in Singapore.

This is a front-facing support role covering customer service, administration, coordination and day-to-day operational follow-through.

You will handle parent enquiries across phone, email, walk-ins and WhatsApp. You will also support enrolment matters, billing-related coordination, schedule-related requests, make-up class arrangements and general admin follow-through.

This is not a luxury-style customer service role. It is best suited for someone who is organised, steady, polite, comfortable with systems, and able to work in a structured environment.

Key Responsibilities

• Handle parent and customer enquiries across phone, email, walk-ins and WhatsApp
• Support enrolment and registration administration
• Assist with cashiering, billing support and payment follow-up
• Coordinate parent requests and admin follow-through
• Support make-up class arrangements and schedule coordination
• Maintain accurate records and update internal systems promptly
• Work with teachers and internal team members on daily coordination
• Escalate teaching-related or academic questions to teachers where needed
• Support general front desk, customer-facing and administrative operations

Requirements

• Prior experience in customer service, admin, front desk, coordination, operations support or related work
• Comfortable handling parents and customers politely and professionally
• Able to communicate clearly in English, both spoken and written
• Able to manage multiple tasks and follow processes closely
• Fast and confident with systems, admin tools and structured workflows
• Able to take instruction well and work within an organised team environment
• Emotionally steady, dependable and professional in working style
• Comfortable working in a structured centre environment
• Private education experience is not required

Working Days and Hours

• Monday: 9:30am to 6:30pm with 1 hour lunch break
• Tuesday: 9:30am to 6:30pm with 1 hour lunch break
• Friday: 9:45am to 7:15pm with 1 hour lunch break
• Saturday: 8:00am to 7:00pm with 1 hour lunch break
• Sunday: 8:00am to 7:00pm with 1 hour lunch break
• Rest days: Wednesday and Thursday

Important Schedule Note

• Weekend commitment is mandatory
• Candidates must be able to work both Saturday and Sunday
• Friday, Saturday and Sunday are core working days for this role

Salary
• Please apply only if you are comfortable with the stated salary, work location and working schedule

Additional Notes

• This is an on-site role based in Bugis, Singapore
• Applicants must be able to meet the applicable work requirements for working in Singapore
• This role is better suited for candidates who are comfortable with fixed processes, multiple systems and weekend work

How To Apply

Interested applicants may apply with an updated resume.

Only shortlisted candidates will be contacted.

This recruitment is handled by First Konnection Pte. Ltd., the appointed recruitment agency for this role.

The successful candidate will be employed directly by our client and will be under the client’s payroll.

First Konnection Pte. Ltd. is not the employer for this position.

EA Licence No.: 22C1307
EA Personnel: Ben Chang
EA Personnel Registration No.: R23111820