Assistant Key Account Manager

Job Summary

Support the management and growth of a strategic semiconductor customer account by coordinating customer requirements, driving project execution, and fostering strong customer relationships. This role serves as a key liaison between customers and internal teams to ensure operational excellence, on-time delivery, and long-term business growth.

Key Responsibilities

Key Account Management

• Support the management and growth of assigned strategic customer accounts within the semiconductor industry.
• Serve as a primary point of contact for customer inquiries, requirements, and operational matters.
• Build and maintain strong relationships with customer stakeholders to enhance customer satisfaction and business partnership.

Customer Relationship Management

• Understand customer business needs, forecasts, and project requirements to ensure timely support and execution.
• Monitor customer demand trends and proactively identify opportunities to expand account revenue and business engagement.
• Conduct regular customer reviews and maintain effective communication to strengthen long-term partnerships.

Project & Business Operations Coordination

• Manage customer projects and orders from quotation, order fulfillment, delivery, through post-sales support.
• Coordinate closely with Engineering, Operations, Quality, Planning, Supply Chain, and Customer Service teams to ensure smooth project execution.
• Monitor project schedules, delivery commitments, and operational performance to meet customer expectations.
• Resolve customer issues and escalations promptly while driving effective corrective actions.

Business Growth & Performance Management

• Support the achievement of sales revenue, profitability, and customer satisfaction targets.
• Analyze customer demand, business performance, and account opportunities to develop account growth strategies.
• Prepare sales forecasts, business reports, customer presentations, and performance reviews.
• Identify opportunities for process improvement to enhance customer experience and operational efficiency.

Requirements

• Diploma or Bachelor's Degree in Business, Engineering, Marketing, Supply Chain, or a related discipline.
• 3–5 years of experience in Key Account Management, Customer Program Management, Sales Operations, or Business Development within the semiconductor, electronics, precision engineering, or manufacturing industries.
• Experience supporting strategic multinational customers is highly preferred.
• Strong communication, negotiation, customer engagement, and stakeholder management skills.
• Experience coordinating cross-functional teams and managing customer projects in a manufacturing environment.
• Strong analytical, problem-solving, and organizational abilities.
• Self-motivated, customer-focused, and able to work independently in a fast-paced environment.
• Proficient in Microsoft Office applications and ERP/MRP systems.
• Willing to travel occasionally for customer meetings and business reviews.
• Willing to working at East Region, Changi North Crescent