Customer Experience Manager

We are seeking a dedicated professional to enhance customer experience strategies and drive continuous improvement within our service department. This role requires strong leadership skills and a passion for delivering exceptional service.

Responsibilities

• Develop and implement strategies to elevate customer experience.

• Enhance the overall customer journey within the service department.

• Manage customer feedback and data to facilitate ongoing improvements using designated customer service tools.

• Resolve customer issues efficiently and effectively.

• Lead and coach customer-facing personnel to improve customer interactions.

• Collaborate across all functions and departments to ensure cohesive service delivery.

• Track and meet key performance indicators related to customer experience, satisfaction, and retention, and implement action plans as necessary.

• Maintain strong collaboration with manufacturers to uphold brand standards and act as a customer experience champion.

• Undertake additional tasks as assigned by management.

Requirements

• Minimum degree qualifications.

• 5–8 years of experience in customer service, customer experience, hospitality, or automotive retail.

• 2–3 years in a supervisory or managerial capacity is strongly preferred.

• Experience in a premium or luxury brand environment is advantageous.

• Valid Class 3 driving licence.

• Strong leadership and coaching abilities.

• Process-oriented mindset focused on continuous improvement.

• Excellent teamwork and multitasking skills.

• Strong analytical skills and a keen interest in automobiles.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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