Client Onboarding Specialist

About the company

A progressive banking institution driving robust operational compliance.

About the job

• Report directly to the Head of Account Opening & CDD Team within the Operational Services division.

• Execute comprehensive client due diligence (CDD) and documentation verification for both new client onboarding and regular account lifecycle reviews.

• Maintain strict alignment with regional mandates, internal group policies, and MAS regulatory standards during all review workflows.

• Partner with front-office teams and internal stakeholders to efficiently resolve documentation deficiencies and onboarding bottlenecks.

• Update internal compliance guidelines and procedures continuously to match evolving regulatory landscapes.

• Analyze and adjudicate daily alerts generated by the customer database screening systems.

• Compile and present regular statistical updates regarding KYC reviews and account opening metrics for management insight.

• Deliver precise administrative support for Customer Information File (CIF) generation and system maintenance under strict service level agreements (SLAs).

• Collaborate cross-functionally to ensure seamless processing and monitoring of client master data.

• Manage general control operations, including coordinating audit requests, handling returned correspondence, and monitoring dormant accounts.

• Oversee physical document lifecycles, ensuring secure storage, precise record-keeping, and compliant archival processing.

• Contribute to operational transformation by participating in system upgrades, user acceptance testing (UAT), SOP updates, and workflow optimization initiatives.

Skills and requirements

• Proven professional experience in customer due diligence (CDD), KYC processes, and bank account opening procedures.

• Strong working knowledge of MAS regulations, financial compliance standards, and local banking policies.

• Capability to manage operational controls, including screening alert assessments, audit coordination, and dormant account management.

• Meticulous administrative skills with a track record of handling CIF setups and data maintenance within strict SLA timelines.

• Excellent stakeholder management abilities to collaborate effectively across business lines and internal departments.

• Prior exposure to change management, including system implementations, UAT execution, and process streamlining.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)