Product Manager (UX/Product Designer & Procurement)

Role: Product Manager (UX/Product Designer & Procurement)

JD:

1. Product Design & User Research

● Deep-Dive Workflows: Analyze Singpass Incident Response (IR) workflows to design

intuitive dashboards, alert flows, and communication templates within the core IRM

platform to aggressively reduce Mean Time to Recovery (MTTR).

● UX/UI Strategy: Translate user feedback into tangible wireframes and functional product

requirements optimized for high-stress environments.

2. Framework Mastery & Training (Train-the-Trainer)

● IMAG Expertise: Undergo intensive training to become deeply well-versed in GovTech’s

Incident Management Assessment Guide (IMAG) framework.

● Knowledge Transfer: Act as the primary trainer, upskilling both the core Singpass team

and future onboarded users on the IMAG framework and the practical usage of the IRM

platform.

3. Procurement, Finance & Vendor Management

● Government Procurement: Partner closely with GovTech’s Finance Business Partners

to navigate and execute the procurement of enterprise platform licenses and associated

productivity tools.

● Vendor Operations: Lead coordination with the enterprise platform vendor support team

to advocate for new features, track deliverables, and monitor the resolution of security

vulnerabilities.

4. Stakeholder & Compliance Management

● Roadmap Alignment: Act as the central bridge between Singpass users, GovTech

leadership, and engineering teams to prioritize the product backlog.

● Security & Compliance: Ensure the platform rigorously adheres to GCC+ and GDC

security standards lifecycle.