Head of Client Implementation & Transformation

ATPI (SINGAPORE) PTE. LTD.

Key Responsibilities

Leadership Team Development

Lead and develop the regional implementation function across Singapore, Philippines, and other assigned Asia markets.

Provide leadership, coaching, and support to implementation and digital delivery teams.

Build a high-performing implementation culture focused on accountability, collaboration, client experience, and continuous improvement.

Develop team capability, succession planning, and future organizational structure as the business grows.

Partner closely with Operations, Client Success, Sales, Finance, Product, and Technology teams to ensure alignment across the onboarding journey.

Own the implementation methodology, governance framework, and onboarding standards across assigned markets.

Establish consistent implementation processes, templates, project governance, and best practices.

Ensure successful delivery of client implementations, migrations, technology deployments, and service transitions.

Provide oversight, guidance, and escalation support to implementation managers and specialists throughout theproject lifecycle.

Identify and implement opportunities to improve implementation efficiency, scalability, and client experience.

Drive initiatives that reduce onboarding timelines and accelerate time-to-value for clients.

Create and maintain implementation playbooks, delivery frameworks, and operating procedures.

Partner with internal stakeholders to automate manual processes and improve operational effectiveness.

Support the introduction and adoption of new technologies, platforms, and digital solutions.

Champion a culture of innovation and continuous improvement within the implementation function.

Support the successful deployment of ATPI's digital ecosystem, including online booking tools, traveller profile solutions, reporting platforms, workflow automation, and future technology initiatives.

Work closely with product, technology, and commercial teams to ensure digital solutions align with client needs and business objectives.

Provide strategic guidance on implementation readiness, adoption strategies, and change management.

Stay informed of industry trends and emerging travel technologies to help shape future implementation strategy.

Establish and monitor implementation KPIs and performance measures. Drive improvements in:

· Time to go-live

· Time to first transaction

· Implementation quality

· Client onboardingexperience

· Digital adoption rates

· Resource utilization

· Delivery consistency

Provide regular reporting, insights, and recommendations to senior leadership.

Minimum 8 years' experience in implementation, client delivery, transformation, project management, or travel technology leadership roles.
Proven experience leading teams and managing people.
Experience managing complexclient onboarding or implementation programmes.
Strong stakeholder management skills with the ability to influence across multiple functions and levels.
Demonstrated success in improving processes, delivery models, or operationalperformance.
Strong commercialawareness and customer-centric mindset.
Excellent communication, presentation, and leadership skills.

Experience within travelmanagement, travel technology, SaaS, technologyimplementation, or related industries.
Exposure to online bookingtools, travel technologies,digital platforms, or enterprisesoftware implementations.
Experience leading regionalor multi-country projects.
Understanding of change management principles.
Strategic thinker with a strong execution mindset.
Naturally curious and improvement oriented.
Strong leadership presenceand ability to build credibility quickly.
Comfortable operating in afast-paced and evolvingenvironment.
Collaborative and relationship focused.
Resilient, adaptable, and solutions-driven.
Passionate about buildingteams and developing people.