Cloud Support Engineer
PURVIEW ASIA PACIFIC PTE. LTD.
Monitor system health, performance, and availability across AWS and Azure
Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams
Support users with access, configuration, and environment-related queries
Maintain documentation of incidents, resolutions, and escalation processes
Collaborate with cross-functional teams across multiple projects
Ensure compliance with security and operational standards
Min Bachelor's degree or above is required.
Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)
Basic knowledge of Azure (VMs, Storage, AD, Monitor)
Familiarity with ticketing tools (e.g., ServiceNow, Jira)
Strong troubleshooting skills
Ability to handle multiple tasks concurrently
Open to shift work / on-call rotations