Technical Lead Manager (Security Systems)
SWIFT SEARCH GLOBAL PTE. LTD.
Are you an experienced technical leader with a strong background in security systems, CCTV, access control, and maintenance operations? Join a growing team where you will lead technical operations, manage client relationships, and drive service excellence across multiple projects and customer sites.
Why Join Us?
Competitive salary package up to $8,000/month
Annual Wage Supplement (AWS)
Performance Bonus
Transport Allowance & Mobile reimbursement
Leadership role with high visibility and decision-making authority
Opportunity to work with leading security and surveillance technologies
Key Responsibilities
- Lead and manage a team of Technical Officers responsible for security systems servicing, maintenance, troubleshooting, and support
- Oversee the end-to-end service and maintenance workflow to ensure timely project delivery and customer satisfaction
- Act as the primary point of contact for clients on all service and maintenance-related matters
- Plan manpower deployment, resource allocation, and service schedules to meet operational requirements
- Drive service quality, productivity, and continuous improvement initiatives
- Build and maintain strong relationships with clients and stakeholders
- Handle escalations, technical issues, and customer feedback professionally
- Monitor service performance, project milestones, and operational KPIs
- Ensure proper documentation of infrastructure, systems, maintenance activities, and operational processes
- Support system testing, commissioning, troubleshooting, and technical problem resolution when required
- Mentor, coach, and develop team members to enhance technical capabilities and performance
- Identify opportunities to improve operational processes, service methodologies, and training programs
- Collaborate with internal departments and customers to deliver effective technical solutions
Requirements
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related disciplines
- Minimum 6 years of relevant experience in technical operations, service delivery, maintenance, or project management
- Proven leadership experience managing technical teams
- Strong client-facing, communication, and stakeholder management skills
- Excellent planning, coordination, and problem-solving abilities
- Ability to manage multiple projects and priorities simultaneously
- Self-driven, hands-on, and able to work independently
- Candidates with own Vehicles preferred.
Preferred Experience
Experience in Security Systems, CCTV, Access Control, Intrusion Detection, or related industries
Familiarity with system installation, testing, commissioning, maintenance, and troubleshooting
Exposure to service operations and customer support environments
Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to ***email_hidden***
We regret to inform you that only shortlisted candidates will be notified.
Willie Goh | EA Reg No: R2197853
Swift Search Global Pte Ltd | EA No: 18C9495
