Quality Service Management Executive

RECRUIT EXPRESS PTE LTD

Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
Respond promptly to concerns and follow through on resolution to maintain service quality standards
Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Bachelor degree in any discipline

Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to ***email_hidden***

Tsin Chien Yee Sally

R25127272

Recruit Express Pte Ltd

EA License No. 99C4599