L1 Application Support Engineer
INFINITE COMPUTER SOLUTIONS PTE LTD
- Client Location: Changi Business Park (CBP),Singapore
- Service Type: 24x7 L1 Support (Core Banking)
- Start Date: 1 July 2026
- Duration: (12 months)
Shift Coverage (Rotational)
- Shift 1: 6:00 AM – 3:00 PM
- Shift 2: 2:00 PM – 11:00 PM
- Shift 3: 10:00 PM – 7:00 AM
Scope of Work (L1 Support)
- Provide Level 1 support for core banking applications
- Monitor application health, batch jobs, interfaces, and alerts
- Incident logging, categorization, prioritization, and tracking
- Initial troubleshooting (logs, SQL queries, monitoring tools)
- Escalation to L2/L3 and vendors
- Stakeholder communication and reporting
- User access management (password reset, permissions)
- Execute daily operational checklists
- Maintain knowledge base and documentation
- Support DR/BCP and release activities
Required Skills
- Basic Linux/Unix commands
- Log analysis and troubleshooting
- ITSM tools (ServiceNow, JIRA, Remedy)
- Basic database knowledge (Oracle, MongoDB)
- Understanding of batch processing and file transfers