Senior Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsible for overseeing the maintenance, operation and staffing in regional property portfolio as directed by the client and in accordance with the standards and procedures of Jones Lang LaSalle. Act as primary Facilities and Soft Services point of contact for client headquarters site. Organize and prioritize multiple tasks, effectively manage through stressful situations, consistently make effective, high-quality decisions, and must develop and effectively manage client relationships.

ESSENTIAL FUNCTIONS

Develop and sustain a high-quality, well-motivated and engaged Facilities and Soft Services team.

Provide oversight of Facilities and Soft Services program delivery

Develop and implement a staffing plan for Facilities and Soft Services ensuring proper distribution of resources including response to urgent or emergency situations.

Provide regional oversight of CMMS ensuring compliance with KPIs, team compliance with policy and procedure and ease of client usability. Partner with Technology to advise of system needs and functionality.

Develop, implement and maintain preventative maintenance program.

Act as health and safety champion for designated region leading program creation, training, compliance and driving culture of safety.

Monitor systems supporting the facility and facility’s critical operations at a regional level.

Own strategic planning ensuring utilization of industry and JLL best practices, consistency amongst sites, and documentation

Provides training and support aimed at expanding the capabilities of the JLL staff

Establish self as the internal “go-to” for team members needing support in service delivery, management of outside contractors and project delivery.

Conflict resolution and solution analysis; identifying or partnering with other internal areas to deliver more specialized service to client.

Drive implementation of best practices and innovative cost reduction programs in all facilities by recommending operational efficiencies resulting in cost savings or increased productivity.

Provide contract compliance management and quality control.

Maintain compliance with site Key Performance Indicators (KPI) and Service Levels pertaining to Quality, Financial, Operational, and Strategic metrics. Responsible for process compliance and documentation related to a variety of internal audits.

Preparation of regular and ad-hoc and recurring reports

EDUCATION AND EXPERIENCE

Undergraduate degree in Business Administration, Engineering or related field experience, preferred.

Minimum 5 – 8 years direct supervision of multi-building operations and multiple direct reports

CERTIFICATIONS AND LICENSES

LEED; preferred

CFM, BOMA, CPM, other Commercial Real Estate related designation; favorable

Managerial experience required with proven budget and personnel responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Facilities Management, Property Management, Building Systems, etc.

Vendor performance management

Excellent communications – written and verbal

Presentation Skills

Advanced experience with MS Office suite and CMMS databases

Strong organizational skills and collaborative management style needed.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.