Help Desk Support Officer , Marine Parade

The Services required are set out as follows:

Technical support for notebooks and desktops (Dell, Lenovo, HP
and Apple Devices).

• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.

• Install Configure and support Microsoft 365 software and Services. • Install, configure and support 3rd party software.

• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.

• Submit ITSM tickets for all support tasks.