Customer Service Officer (Enrichment Centre)
SEARCH PERSONNEL PRIVATE LIMITED
Position: Customer Service Officer (Enrichment Centre)
Location: Tampines/ Toa Payoh
Working hours : 44 hours per week, 5 days per week (4-weekdays: 12:30pm to 9:30pm + 1-weekend Saturday/Sunday: 8:30am to 6:30pm (Rostered based on centre operational needs)
Salary (commensurate with experience) : Up to $3500 + Performance Bonus + Medical/ Dental Benefit
Duration : Permanent
Industry : Enrichment Centre
Main Responsibilities
Attend to parent and student enquiries via phone, email and walk-ins professionally.
Explain courses, programmes, teaching approach and enrolment details to customers.
Support course promotion, customer relationship management and sales transactions.
Arrange replacement lessons, appointments, centre inventory and daily administrative duties.
Maintain accurate customer records and support smooth daily centre operations.
Assist with centre administration and deployment across centres when required.
Requirements
Minimum GCE A Level / Diploma qualification.
At least 2 years of customer service experience, preferably in education or enrichment centres.
Proficient in MacBook and G-Suite, including Gmail, Drive, Docs and Sheets.
Able to work on a 5-day roster, including weekends, based on centre operational needs.
Service-oriented, detail-minded, professional and willing to be trained in company SOPs.
Open to deployment across centres when required by business operations
Send your resume via Email to ***email_hidden***
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Jane Chua
Deputy Consulting Director (APAC)
License no: 13C6684
EA Personnel: R2197224
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
