Customer Service (Call Centre / Emails)

Job Scope

• Attend to inbound and/or outbound customer calls professionally
• Handle customer enquiries, feedback, complaints, and requests promptly
• Provide accurate information on products, services, billing, or procedures
• Follow up on unresolved issues and ensure timely resolution
• Record and update customer interactions in the system accurately
• Escalate complex cases to relevant departments when necessary
• Meet service standards, response times, and KPIs
• Maintain professionalism and good customer relationships at all times
• Assist with administrative and documentation duties when required
• Support team operations and participate in training sessions

Requirements

• Good communication and interpersonal skills
• Customer-oriented with a positive attitude
• Able to handle difficult customers calmly and professionally
• Basic computer knowledge and typing skills
• Prior customer service or call centre experience preferred

Interest applicants, pls email updated resume to ***email_hidden***

Kasey Kong

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599