Specialist Customer Relationship Management

“In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.“ This quote from our founder Ferry Porsche is at the heart of everything we do.

Pioneering spirit has guided us since the beginning – now for more than 70 years. With commitment, passion and enthusiasm, we courageously seek new and untrodden pathways. Porsche Singapore Pte Ltd is the latest embodiment of this trailblazing philosophy - a new luxury automotive retail venture and Porsche-owned subsidiary set to operate Porsche car sales from 2023 onwards.

With a multi-platform enabled and direct luxury retail approach, Porsche Singapore is poised to deliver new and unique experiences for Porsche fans in Singapore. Because if you want others' hearts to beat faster, you have to carry your own in the right place.

Developing the luxury automotive retail experience of tomorrow. Growing within the international Porsche ecosystem. Always surpassing yourself. Working at Porsche offers many challenges.

Specialist Customer Relationship Management

Porsche Singapore Pte. Ltd. (Retailer)

Porsche Singapore is offering an opportunity for a Specialist Customer Relationship Management within the Marketing team. This role supports end-to-end customer lifecycle management across Sales and After Sales, from lead generation through to long-term ownership engagement, ensuring a seamless and premium customer journey.

• Plan and execute campaigns, manage leads and event registrations, and review lead funnel performance to drive conversion and customer acquisition.
• Design and manage customer touchpoints across the full ownership journey, including owner benefit programmes, inventories management, and post-delivery engagement activities.
• Manage net promoter score (NPS) and customer satisfaction reporting, collaborate closely with internal and external stakeholders to identify gaps and drive continuous service improvements.
• Lead CRM data related activities, including migration projects, system testing (UAT), reporting, data cleansing and development of analytics capabilities using AI-enabled tools.
• Review goodwill requests and manage escalated service recovery cases, ensuring accurate case documentation and governance.
• Manage and support day-to-day CRM operations and systems, including in-house tools (e.g. Power BI, Dealer Management Systems, SAP, Qualtrics), while providing cross-functional support through coaching, guidance, and knowledge sharing.

Requirements

• Singapore Citizen or Singapore Permanent Resident preferred.
• Degree in Business, Marketing, Information Systems, or a related discipline with at least 3 years of relevant experience, preferably in the automotive or luxury sector.
• Hands-on experience with CRM systems (e.g. Salesforce, SAP, Dealer Management Systems) preferred.
• Analytical and data-driven, with strong attention to detail, critical thinking, and problem-solving abilities, able to translate insights into clear and actionable recommendations.
• Strong communication and interpersonal skills, with the ability to engage effectively with both internal and external stakeholders.
• Detail-oriented with a strong commitment to delivering a premium, best-in-class customer journey.
• Proactive, self-driven, and adaptable, with a strong learning mindset and can-do attitude, and a willingness to embrace new initiatives, tools, and technologies to support continuous improvement and operational excellence.
• Able to work independently as well as collaboratively within a team.
• Able to manage multiple priorities effectively in a fast-paced environment.
• Proficient in Microsoft Office, AI tools, and comfortable adopting new systems and digital applications.