Customer Relations Officer (A1 Construction/Main Con)

Customer Relations Officer

• UP$4,500 basic + variable bonus
• Gul Circle, Singapore
• Mon to Fri, 8:00am to 5:30pm; Sat, 8:00am to 12:00pm
• Reports to: Director / Project Manager

A reputable organization in the construction industry, known for delivering large-scale upgrading and improvement projects, is seeking dedicated Customer Relations Officers to support stakeholder engagement and community relations initiatives.

Key Responsibilities

• Manage and resolve feedback, complaints, and conflicts related to ongoing construction projects in a timely and professional manner
• Plan and execute public relations initiatives, including drafting circulars, notices, and communication materials for residents and stakeholders
• Attend and support dialogue sessions with clients, Resident Committees, Citizens’ Consultative Committees, Town Councils, and other stakeholders as required
• Provide administrative and logistical support for Construction Working Committee meetings
• Conduct regular site visits to residents and tenants affected by construction works to gather feedback and communicate updates on schedules and potential impact
• Collaborate closely with contractors to proactively address and mitigate issues arising from construction activities
• Build and maintain strong relationships with residents, tenants, and key stakeholders
• Participate in project meetings and prepare accurate minutes of meetings
• Maintain proper documentation and records of all public relations cases, correspondence, and communication materials
• Handle coordination, submission, and documentation tasks related to project requirements
• Perform general administrative and clerical duties, as well as ad-hoc assignments

Requirements

• 5 years of relevant experience in Home Improvement Programme (HIP) projects (mandatory)
• Ability to engage diverse stakeholders effectively
• A team-oriented individual who is willing to be based at site offices