Program Director

Role Purpose

The Program Director is responsible for the packaging, and commercial readiness of the company’s offerings across laboratory services, medical devices and services, maintenance, and training. Manage programs rollout to ensure: -

• KPIs are met
• Process and Controls are in place
• Communications of Programs

Key Responsibilities

1. Lab Offerings (ABSL-3, BSL-2)

• Develop the catalogue of laboratory service offerings across ABSL-3 and BSL-2 Facilities in conjunction with the Labs Facility Director.
• Work with Lab Facilities Team to translate technical capability and manage rollout programs to identified/potential customers.
• Drive clarity in outcome and milestones management
• Track utilisation and capacity and market availability of facilities.

2. Medical Devices Offerings (Products & Services)

• Package product and associated services
• Maintain and update offering documentation and provide inputs to customer-facing collateral for selected territories.
• Work with manufacturer on Products rollout/time.
• Maintenance Offerings (Labs & Medical Devices/Products)
• Develop and package preventive and corrective maintenance offerings and SLA tiers for both lab facilities and medicals equipment — defining scope, response times, coverage, and ensure pricing in place.
• Work with Operations to ensure maintenance offerings are deliverable against actual staffing and territory coverage.
• Drive excellence programs to enhance service delivery. Work with delivery team to upgrade skills program.

3. Training Offerings

• Define training programs (Procurement, Biosafety, Project Management, etc) as commercial offerings and including delivery models (onsite, scheduled, certification).
• Commercial and Packaging
• Develop bundles and cross-sell structures linking labs, equipment, maintenance, and training.
• Maintain a master offering catalogue with version control.
• Launch Pilot and Rollout Programs

Required Qualifications & Experience

• Degree/Diploma in science/engineering/business, or a related field.
• 10+ years in product, offering, or program management or a related field.
• Demonstrated experience building commercial programs, outcome management.

Key Competencies

• Commercial acumen combined with technical fluency.
• Structured thinking and strong documentation discipline.
• Cross-functional coordination across technical, operations, and project teams.
• Systematic delivery/Rollout Programs essential