Senior Career Coach (Career Matching Services)

[What the role is]

We are seeking an empathetic Career Coach who is passionate about partnering individuals in their job search journey, working with them to improve their career health and employability. Given the span of jobseekers approaching Careers Connect for employment facilitation, the Career Coach will be expected to personalise the career interventions and case manage each jobseeker assigned.

[What you will be working on]

Career Development and Job Search

• Guide jobseekers through Workforce Singapore’s career resources and services.
• Provide career, skills and training advisory for various worker segment, life stages and levels.
• Advocate to public on the importance of career health and work-life planning to stay resilience and establish equilibrium.
• Apply and adapt advanced counselling, coaching and facilitation techniques for career development to assist jobseekers in overcoming challenges.
• Conduct intake interviews to assess and understand jobseeker’s situation and need.
• Establish strong rapport with jobseekers for effective working partnership and case management.
• Customise career interventions and job search strategies with an action plan to suit needs.
• Select and administer suitable career assessment tools/ psychometric assessments such as Strong, MBTI or DISC to support career interventions.
• Facilitate group-based career interventions for learning, support, guidance and goal setting.
• Conduct employability training and workshops on various job search skills and career management.
• Provide case management, follow ups and when required – partner agencies on joint support for jobseekers.
• Process jobseeker’s profile via an in-house client management and reporting system.
• Manage C2G (Citizen-to-Government) service requests, appeals and escalations within stipulated periods

Labour Market Information and Job Placement

• Keep abreast of labour market trends and employment landscape to provide useful insights and analysis to jobseekers.
• Conduct trends analysis of macro labour market on jobseekers behaviour.
• Perform job-matching and job referrals based on jobseeker’s profile to achieve job placement targets.
• Employ strategic career-matching technology to support job placement efforts.
• Engage employers to understand and analyse hiring requirements crucial to establishing job-fit.
• Refer jobseekers to relevant workforce programmes and national schemes to enhance their employability and adapt to changes.

[What we are looking for]

Requirements

• Demonstrated ability to advise clients on career pathways and job market dynamics, with working knowledge of at least one industry sector (e.g., understanding of hiring trends, in-demand skills, and employer expectations within that sector).
• Able to apply structured coaching, facilitation, or counselling techniques to support clients in identifying career goals, addressing barriers to employment, and developing actionable plans.
• Able to independently identify creative solutions for clients facing complex or non-straightforward employment challenges, and to proactively engage employers and stakeholders to support client job placements
• Able to build rapport with diverse clients and communicate persuasively with employers and partners to advocate for clients' employability

• Produces clear, professional written communications including case notes, referral letters, and client-facing materials

Preferred Requirements

• Formal training in career development facilitation, human resource management, psychology, counselling, or coaching is an advantage
• Able to converse in one or more Mother Tongue languages (Mandarin, Malay, or Tamil) to better serve clients who are more comfortable communicating in their Mother Tongue
• Familiar with CRM tools or service excellence practices to manage caseloads, track client progress, and maintain service quality